Service agreement & terms.

Effective date: April 26, 2026

Thank you for choosing Fresh Paws. Our mission is to keep your yard clean, fresh, and worry-free. This agreement ensures clear expectations and our commitment to your satisfaction.

i. Service & scheduling

• Services are performed on the schedule you choose at sign-up.
• Please provide at least 24 hours' notice for skips or reschedules.
• Holidays or severe weather may shift service days; we'll notify you.

ii. Gate & dog policy

• Gates must be unlocked or access codes provided at time of service.
• If we cannot access your yard, service will still be billed.
• Dogs must be secured indoors or away from the service area during visits.

iii. Billing & payment

• Services are billed monthly in advance to the card on file.
• Missed visits due to Fresh Paws error will be credited.
• Missed visits due to locked gates, unsecured dogs, or obstructed yards will not be credited.
• Late payments may result in suspension or cancellation of service.

iv. Cancellation policy

• Cancel anytime with 7 days' notice before your next billing cycle.
• No refunds for partial months.
• Fresh Paws may pause or terminate service due to unsafe conditions, repeated non-payment, or policy violations.

v. Customer responsibilities

• Maintain grass and yard conditions for effective waste removal.
• Notify us of new pets, hazards, or gate/access code changes.
• Provide safe, unobstructed access to your yard.

vi. Liability & waiver

• Fresh Paws is not responsible for illness, injury, or disease related to pet waste.
• We are not liable for missed waste hidden by tall grass, leaves, or other obstructions.
• Customer agrees to hold Fresh Paws harmless for minor lawn or landscaping wear.

vii. Terms

• This agreement is binding upon sign-up and continues until canceled by either party.
• Fresh Paws may update terms with notice.

viii. Questions

Direct any questions about this agreement to richard@yourfreshpaws.com or call (858) 808-2319.